West Shore Shade is a well-established business with a strong reputation for providing high-quality services. The company's ability to deliver excellent results in a timely manner has earned it a 4.9 overall score. The quality of their work is consistently high, with an average rating of 4.7 out of 5. While their pricing may be slightly higher than some competitors, the value they provide is well worth the investment, with a score of 4.8. However, the company could benefit from innovating and improving their services to stay ahead of the competition. One issue that stands out is the lengthy communication process with the answering service, which may leave customers feeling frustrated and neglected.The company's strengths lie in its professionalism and dedication to customer satisfaction. Many customers have praised the installers' attention to detail and the thoroughness of their work. The company's use of high-quality materials and commitment to using American-made products are also notable. The sales team is knowledgeable and helpful, taking the time to explain the products and services to customers.Some customers have mentioned that the company's communication process could be improved. A few customers have reported difficulty in getting in touch with the company or receiving timely updates on the status of their projects. However, this issue has been addressed by the company, and they have taken steps to improve their communication process.West Shore Shade is a reliable and trustworthy business that delivers high-quality services. While they may not be perfect, their commitment to customer satisfaction and their attention to detail make them a great choice for customers looking for a reliable shade solution.