This locksmith business has a solid reputation, as evidenced by its 4.9-star rating on third-party platforms. However, some clients have expressed disappointment with their services, citing expensive prices and unmet expectations. Despite this, the majority of clients have praised the business for its professionalism, punctuality, and expertise. Technicians like David, Alti, and Mike have been particularly commended for their exceptional customer service and ability to solve complex lock issues. Many clients have also appreciated the business's convenience, with some praising the same-day service and affordable prices. On the other hand, a few clients have reported being charged excessively for services, with one client paying $591 for a basic door handle replacement. Another client was unhappy with the technician's defensive and unprofessional behavior when discussing a damaged car door. These instances highlight the importance of clear communication and accountability in customer service.The business's website and online presence are also worth mentioning. The website provides clear information about services, prices, and working hours, making it easy for clients to understand what to expect. However, some clients have reported confusion regarding the business's multiple names and phone numbers, which may be a reflection of a larger organizational issue. Overall, this locksmith business has both strengths and weaknesses. While it excels in areas like customer service, expertise, and convenience, it falls short in terms of transparency, accountability, and customer communication. With some improvements in these areas, the business could potentially improve its overall reputation and customer satisfaction.