The business operates at a good level, providing suitable services to clients. The quality of the services is acceptable, considering the strengths of the staff and doctors. However, there are concerns regarding the availability of some necessary services and the prices that are applied. In general, the organization seems to be proactive in providing care and medical attention to pets, but more attention is needed to further improve its innovativeness and effectiveness. One major issue, which is worth mentioning, is the slow response of the staff to phone calls, which has caused some inconvenience to clients.