Tampa
USF - University of South Florida | Office of Financial Aid
8.75
8.75
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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The location is a public university with an office of financial aid. The office has limited hours, being open from 9am to 4pm, Monday to Friday. The office is wheelchair accessible, but some students have reported difficulty in getting assistance over the phone or in person. Some students have had good experiences with certain advisors, such as Bradley and Belinda, who were helpful and supportive. However, many students have reported negative experiences with the office, citing rudeness, unhelpfulness, and inefficiency. Some have reported being hung up on, being given conflicting information, or being sent back and forth between different offices. The office has also been criticized for being slow to respond to emails and phone calls. Overall, the office has received low ratings from many students, suggesting that it could improve in terms of customer service and efficiency. One major issue that has been reported by many students is the difficulty in getting assistance over the phone, with some waiting for over an hour to speak with someone. This has led to frustration and disappointment among students, who often feel that their concerns are not being heard or addressed.
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Categories
Education & Learning
Universities
Public university
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