Tampa
U S A Insurance Agency, Corp.
13.65
13.65
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Identifies as Latino-owned
Identifies as Latino-owned
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Quality
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Innovativeness
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The USA Insurance Agency has received generally positive feedback from customers. They provide a good overall experience, with some notable strengths and weaknesses. One of the agency's main strengths is its pricing, which is seen as competitive and reasonable. Customers also appreciate the agency's innovativeness, with some expressing gratitude for the company's efforts to find the best prices for their policies.However, the quality of service is a mixed bag. While some customers have had excellent experiences, others have reported frustration and rudeness from staff members. Specifically, one customer reported being transferred multiple times, having her questions ignored, and being hung up on. This level of poor customer service is a significant concern and raises questions about the agency's ability to meet customer needs.Despite these issues, the agency's overall reputation remains strong, with a high rating from third-party review sites and numerous 5-star reviews from satisfied customers. The agency's commitment to providing excellent customer service is evident in its responses to positive reviews, where the owner and staff members express gratitude for customers' feedback and thank them for their business.To address the issue of poor customer service, the agency should consider providing additional training to its staff on communication and customer interaction. This could help to prevent situations like the one reported by the frustrated customer and ensure that all customers receive the level of service they deserve. With some adjustments, the USA Insurance Agency has the potential to become an even better place to do business.
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Categories
Financial Service
Home Insurance
Agencia de seguros para el hogar
Home insurance agency
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