This upscale chain store is a great place to find high-quality luggage and accessories for business and travel. The staff is incredibly friendly and helpful, with many employees going above and beyond to ensure a smooth shopping experience. Sal, Tisien, Chelsea, and Willis are just a few examples of the excellent sales associates who have been praised by customers for their exceptional service.The store offers a wide selection of products, including luggage, briefcases, and travel accessories. The quality of these products is unmatched, with many customers raving about the durability and style of the items they've purchased.One of the standout features of this store is its pricing. Despite the high quality of the products, the prices are very competitive, making it a great value for customers.The store is also very accessible, with on-site parking and a wheelchair-accessible entrance. The staff is knowledgeable and can help customers find what they're looking for quickly.However, there is one issue that has been raised by a few customers - the store's repair process can be slow and unreliable. One customer had to wait over a month to receive their repaired bag, which is unacceptable for a store that prides itself on its high-quality products. It's essential for the store to improve its repair process to maintain its reputation for excellence.Overall, this store is a great place to shop for high-quality luggage and accessories, with friendly staff, competitive pricing, and a wide selection of products. However, the store needs to work on its repair process to ensure that customers receive the excellent service they expect.