This business has a decent overall score, but there are some issues that need to be addressed. The quality of the appliances seems to be a major concern, with several customers experiencing problems with their purchases. While the prices are very competitive, it's not enough to make up for the quality issues. The innovativeness of the business is a strong point, with a wide range of used appliances available for purchase.The business has a physical location, which is a plus, but the working hours could be more flexible. The customer service is generally good, with many customers praising the friendly and helpful staff. However, there have been some instances of poor customer service, with customers experiencing difficulties in getting help or resolution to their issues.The business has a warranty program in place, which is a good thing, but it seems to be not always effective. Some customers have had issues with the warranty, and the business has been slow to respond or fix the problems.One of the biggest issues with this business is the quality control. It seems that the business is not doing enough to ensure that the appliances they sell are in good working condition. This has led to a number of customers experiencing problems with their purchases, and in some cases, the business has been slow to respond or fix the issues.Overall, this business has some good qualities, but it needs to work on its quality control and customer service to become a top-rated business.