The business location has a good reputation with a high overall rating of 4.4 out of 5. The quality of services provided is consistently high, with an average rating of 4.2 out of 5. The pricing is also reasonable, with an average rating of 4.9 out of 5. However, the innovativeness of the business is somewhat lacking, with an average rating of 4.1 out of 5. The staff is highly rated, with many reviewers praising their professionalism, knowledge, and customer service skills. They are also known for being responsive and punctual. However, there have been some issues with missed appointments and communication breakdowns. The business is transparent about their services and pricing, and they provide detailed explanations of the treatment and products used. They also offer a range of services, including home inspections, pest control, and termite treatment. One reviewer mentioned that they had a bad experience with a different company, but had a great experience with Truly Nolen.