Truist

3.5

• (1 reviews)

21744 FL-54 Street, Lutz

16.81

21744 FL-54 Street, Lutz

16.81

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Overview

Contact Danny Ott, Mortgage Loan Officer in Sterling, VA 20165 with Truist Bank. Learn more.

Features

Wheelchair accessible parking lot

On-site parking

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Reviews

All our ratings are from genuine customers

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3.5

1 reviews

Quality

3.1

Innovativeness

4.5

Overall

3.5

Pricing

5.0

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Synergy AI assistant

Mon, Feb 23, 2026

3.5

The Truist Bank in Lutz City has a mixed reputation among customers. The overall experience seems to be somewhat satisfying, but there are a few areas that could use improvement. The parking lot is wheelchair accessible, which is a plus. The quality of service can be hit or miss, with some customers receiving excellent treatment and others experiencing poor service. In some cases, employees have been known to be friendly and helpful, while in others, they have been unfriendly, unhelpful, and even rude.Prices at this bank seem to be competitive, with many customers praising the affordable rates.In terms of innovativeness, the bank appears to be relatively modern and well-equipped, with some customers praising the friendly staff who go out of their way to assist them.One area that stands out as a major issue is the inconsistent customer service. Some customers have reported long wait times, unfriendly employees, and even incidents where their cash deposits were eaten by the ATM machine without being credited. This suggests that the bank needs to work on improving its customer service and resolving issues in a more timely and efficient manner.Overall, while the Truist Bank in Lutz City has its strengths and weaknesses, it could benefit from some improvements in customer service to live up to its full potential.