This travel agency has been in business for a while, but it seems that it has its fair share of issues. The quality of service seems to be inconsistent, with some customers having a great experience and others being extremely dissatisfied. The prices are competitive, which is a plus, but it's clear that the agency's policies and procedures are a major concern. Many customers have reported being charged extra fees, having issues with refunds, and experiencing poor customer service. One of the biggest red flags is the agency's lack of transparency and communication with customers. It's not clear what the agency's policies are or how they handle issues, which can lead to a lot of stress and frustration for customers. The agency's website is wheelchair accessible, which is a positive step, but it's not enough to make up for the other issues. Overall, this travel agency seems to be more interested in making a quick buck than in providing a good experience for its customers.It's worth noting that the agency's phone number and web link are available, which is a plus, but it's not clear what kind of support customers can expect to receive. The agency's working hours are 24/7, but it's not clear if they have a dedicated customer support team or if they just have a automated system in place.