The business location of Tijuana Flats at Dale Mabry Hwy is a popular destination for Mexican food. The restaurant's kitschy atmosphere and extensive hot sauce bar are notable features. However, some issues with customer service and food quality have been reported by patrons. One reviewer mentioned being served cold food on multiple occasions, while another reviewer had a negative experience with a rude staff member. Additionally, some reviewers have noted that the food quality has declined in recent visits, with reports of tasteless pitas and overcooked ingredients. On the other hand, many reviewers have praised the restaurant's friendly service and welcoming atmosphere. The restaurant's pricing is generally considered reasonable, with many reviewers noting that the value is good for the price. The innovativeness of the restaurant is also notable, with a wide variety of menu options and a fun, festive atmosphere. Despite some issues, the restaurant remains a popular destination for those seeking Mexican cuisine in the Tampa area. The cleanliness of the restaurant is also a concern, with one reviewer mentioning a dirty restaurant and another reviewer finding a dead rat in their burrito.