The business location is a straightforward waterfront hotel offering a restaurant, an outdoor pool, and an exercise room. The staff is often friendly and accommodating, but some guests have reported issues with room cleanliness and service. The hotel's location is convenient for those attending events at Benchmark Arena or wanting to explore downtown Tampa. However, some guests have been disappointed by the hotel's outdated rooms and lack of attention to detail. The hotel charges extra for amenities such as parking and Wi-Fi, which may be a drawback for some. Despite these issues, the hotel has received generally positive reviews, with many guests praising its beautiful views and pleasant atmosphere. The hotel's LGBTQ+ friendly policy and great location make it a suitable choice for those in the area. One significant issue is the inconsistent quality of service, with some guests reporting rude or unhelpful staff, while others have had positive experiences.