This business seems to be doing well, with a high overall score. The customers praise the quality of work, with many mentioning specific projects where the team delivered excellent results, such as installing custom railings, repairing window casings, and remodeling bathrooms. However, one negative review highlights a missed appointment and unprofessional behavior, which is a major concern. The team's responsiveness and punctuality seem to be strong points, as many customers mention being pleased with the timely completion of projects. Pricing appears to be fair, with customers stating that the costs were reasonable. Overall, it seems that this business has a strong reputation for delivering quality work, but may need to work on their professionalism and communication. The issue that stands out the most is the lack of follow-up and poor communication in one instance, which led to a negative review. It is essential for the business to address this issue and improve their communication skills to maintain a high level of customer satisfaction.