The business has mixed reviews, with some customers raving about the food and service, while others express disappointment and frustration. The overall rating of 3.8 suggests a neutral experience for most customers. The quality of the food is a concern for some, with issues like soggy rice, burnt chicken, and undercooked noodles. However, the pricing is generally well-received, with many customers finding it reasonable. The innovativeness of the menu and service is somewhat lacking, with some customers feeling that the options are not diverse enough. Despite these issues, there are some standout employees, like Mark and Liv, who are mentioned multiple times for their exceptional service and friendliness. The business seems to be working to address some of the concerns, but there is still room for improvement. The cleanliness and presentation of the food are also notable concerns, with some customers mentioning flies, sticky floors, and unappealing presentation.