This location is often criticized for its poor customer service. Many people have reported difficulty in getting in touch with representatives, with some even being put on hold for hours. When customers do get to speak with someone, they often express frustration with the lack of helpfulness and the unsatisfactory resolution of their issues. Some customers have even reported being treated poorly by representatives. Additionally, many people have complained about the high prices they pay for electricity. While some customers have reported positive experiences with the company, these seem to be exceptions rather than the rule. The high number of complaints about poor service and high prices suggests that there may be significant room for improvement in these areas. One notable issue is that the company appears to be insensitive to its customers' financial struggles, with some customers reporting that their bills have increased significantly despite their usage remaining the same. This lack of empathy and understanding of the needs of its customers is a significant concern.