The business has a generally positive reputation. The staff is friendly and welcoming, with many clients expressing their satisfaction with the service they received. Many reviewers have mentioned that they have been going to the salon for years and continue to come back due to the excellent service and quality of the work. The salon is described as clean, professional, and relaxing, with a beautiful decor. However, some reviewers have mentioned that the prices may be a bit higher than what they are used to paying at other salons. Despite this, the majority of reviewers have stated that the salon is worth the cost due to the exceptional quality of the service. There have been some issues with communication and scheduling, with a few reviewers mentioning that they had to wait for an appointment or were misinformed about their appointment time. Overall, the salon seems to be well-regarded for its quality and service, but may benefit from improving its communication and pricing strategy. The staff is known for being friendly and welcoming, and many reviewers have expressed their gratitude for the personalized service they received.