The business location has a 4.8 overall score. The reviewer was extremely satisfied with their experience at Sunset Cadillac of Venice. The dealership has a reputation for providing exceptional customer service, with many reviewers praising the sales team, particularly Bob Lusk, for being knowledgeable, patient, and professional. The service department is also highly regarded, with reviewers commending the staff for being friendly, courteous, and efficient.One reviewer mentioned that the dealership went above and beyond to address their needs, even after the sale. They were impressed by the follow-up and attention to detail provided by the team.However, there were a few issues mentioned by reviewers. One reviewer had a negative experience with the service department, stating that they were overcharged for a repair. Another reviewer mentioned that the dealership took advantage of an elderly customer, charging them for unnecessary repairs.Overall, the business location seems to be committed to providing excellent customer service, but there may be some room for improvement in terms of transparency and pricing.