The business is well-established and offers a wide range of services, including tailor, courier service, delivery service, custom tailor, clothing studio, clothing alteration service, home and daily service, cleaning service, and dry cleaner. The business is convenient to use, with self-serve kiosks, 24/7 availability, and various payment options, including NFC mobile payments, debit cards, and credit cards. However, there have been some issues with customer service, including a few instances of rude behavior from staff and failure to communicate clearly with customers about pricing and availability. Additionally, some customers have reported that the business has lost their clothes or damaged them during the cleaning process. The business has responded to these issues, apologizing and offering to correct the problems. Overall, the business has a good reputation, but there are areas where it could improve to provide a better experience for its customers. The biggest issue seems to be with the quality of the cleaning and the communication with customers, which has led to some customers feeling unhappy and disappointed with their experience.