Tampa
Sun Country Airlines (Seasonal)
4.88
4.88
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Wheelchair accessible restroom
Restroom
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Sun Country Airlines' George J. Bean Parkway location in Tampa City seems to have its fair share of issues. While the airport is wheelchair accessible, with features such as wheelchair-accessible restrooms, parking lots, and entrances, the airline itself has faced numerous complaints from passengers. Delays, poor communication, and subpar treatment have been common issues reported by multiple customers. Many reviewers have experienced significant delays, with some reporting losses of entire days due to flights being delayed multiple times. Additionally, passengers have reported being treated poorly by staff, with some feeling like they were being "tortured" due to extreme temperatures on board. Entertainment, snacks, and even free beverages have been in short supply, contributing to a lackluster experience. One of the more disturbing issues is the airline's apparent disregard for elderly and unwell passengers, with one reviewer's father being stranded at the airport for hours. On the other hand, a few reviewers have had positive experiences with check-in staff being helpful and friendly.
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