This Steam Boss location seems to be doing well overall, with a high rating and many positive reviews. Customers praise the quality of their work, from carpet and upholstery cleaning to tile and grout restoration. They also appreciate the friendly and professional service they receive from the owners, Steve and his team.Some reviewers mention that the company is very responsive and flexible, often able to accommodate last-minute appointments and adjustments to their services. They also appreciate the detailed explanations and demonstrations provided by the staff before and during the cleaning process.The pricing for Steam Boss services seems to be reasonable, with many customers noting that they got great value for their money. While a few reviewers mention that the prices are slightly higher than other companies, they feel that the quality of work and level of customer service justify the cost.One potential area for improvement is in the consistency of the service. Some reviewers mention that their experiences have varied, with some visits resulting in better outcomes than others. However, this may be due to the fact that Steam Boss is a family-owned business, and consistency can sometimes be a challenge for smaller companies.Overall, Steam Boss seems to be a reliable and trustworthy choice for cleaning and restoration services in the area. While there may be some minor variations in the quality of service, the company's commitment to customer satisfaction and quality work is clear.One issue that was reported by one of the reviewers is that the company was not able to achieve the desired level of polish on a terrazzo floor, which was a major disappointment. However, it's worth noting that the company did offer to revisit the job and make adjustments to try and improve the outcome.