Tampa
St. Joseph's Children's- Steinbrenner Emergency/Trauma Center
3.27
3.27
Overview
At BayCare Behavioral Health – Brooksville, adults and children are provided recovery services to help them make informed, healthy choices that support their
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
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Overall
Quality
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The business operates as an emergency care service and medical facility, providing recovery services to adults and children. Unfortunately, several customers have reported a range of issues, including long wait times, poor communication, and a lack of empathy from staff. Many reviewers have shared stories of their negative experiences, such as waiting for hours to be seen, receiving inadequate treatment, and being met with dismissive or rude staff. One customer mentioned being charged over $1,100 for a portion of their bill, which they felt was excessive. On the other hand, one customer reported a positive experience with their 2-year-old daughter, citing friendly and efficient staff, a thorough diagnosis, and quick test results. However, this positive experience appears to be an outlier, given the numerous complaints. Overall, the business has a lot of room for improvement in terms of quality and patient care. The high pricing score suggests that customers are willing to pay for services, but the business is not delivering value in terms of quality and service. The innovativeness score is also missing, but it's likely that the business could benefit from implementing new technologies and processes to improve patient care and streamline operations. The main issue is the lack of quality in the services provided, which is a major concern for any medical facility.
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Categories
Medical Service
Emergency Care
Emergency care service
Emergency room
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