The business has a great reputation in Sarasota, FL, with most customers praising their excellent service, professionalism, and fair prices. The owners, Walt and Alex, are knowledgeable, friendly, and go above and beyond to ensure customer satisfaction. They offer a wide range of services, including scooter sales, repair, and maintenance, and are known for their expertise and attention to detail. The business has a strong online presence, with many customers praising their website and online reviews. The only drawback is that some customers have reported difficulties in getting a hold of the owners or staff, and a few have reported issues with appointments and wait times. However, these issues are relatively minor and do not detract from the overall excellent experience that most customers have had with SRQ Scooters.