The business location, Splash, has a score of 4.2 out of 5. The quality of service is an average of 3.1 out of 5, which may indicate some issues with the quality of work. The pricing is a strong point, with a score of 4.9 out of 5, indicating that customers find the prices to be reasonable. The innovativeness of the business is also relatively high, with a score of 4.5 out of 5. However, the overall quality of the service seems to be a major concern, with several customers expressing dissatisfaction with the work done on their vehicles. Despite this, the business has a 4.8-star rating on average from customers who have left reviews, indicating that the business has made efforts to address some of the issues. Overall, the business seems to have some strengths, such as its pricing and innovativeness, but may need to work on improving the quality of its service.Splash is a locally owned one-stop auto shop that offers a variety of services, including car washes, oil changes, and auto repairs. The business has a strong commitment to customer service and has implemented several features to make it more convenient for customers, such as wheelchair accessibility and a membership program. The business also has a strong social media presence and has been praised by customers for its friendly and knowledgeable staff. However, some customers have expressed frustration with the business's pricing and quality of service, with some reports of overcharging and subpar work. Despite this, the business has a strong reputation in the community and has been recognized for its commitment to customer service.Some customers have reported having issues with the business's communication, with some feeling that they were not properly informed about the work being done on their vehicles or the costs involved. There have also been reports of the business trying to upsell customers on unnecessary services, which may be a concern for some customers. However, the business has also been praised for its honesty and transparency, with some customers feeling that the business is upfront about the work being done and the costs involved.Overall, Splash is a business that seems to have both strengths and weaknesses. While it has a strong commitment to customer service and has implemented several features to make it more convenient for customers, it may need to work on improving the quality of its service and addressing some of the concerns expressed by customers. Despite this, the business has a strong reputation in the community and has been recognized for its commitment to customer service.