This pet adoption service and pet store has received generally positive reviews from customers. The staff is described as friendly and knowledgeable, with many reviewers praising their ability to help with pet-related questions and needs. The store's selection of animals and supplies is also commended, with some reviewers noting that they have a wider variety of items than larger chain stores. However, some reviewers have had negative experiences with the store's quality control, with a few reporting that animals they purchased from the store died shortly after bringing them home. One reviewer also mentioned that the store's pricing can be high. Overall, the store seems to be a good option for customers looking for a more personalized and knowledgeable pet shopping experience. However, potential customers should be aware of the possibility of quality control issues and high prices.