This bicycle shop has received a very high rating from customers. People praise the shop's quality of work, pricing, and innovativeness. Many customers have mentioned that the shop's staff are knowledgeable, friendly, and helpful, which suggests that the shop prioritizes customer service. Some customers have also praised the shop's ability to source high-quality used bikes and offer custom builds.However, one customer had a negative experience, claiming that the shop sold them a heavily used bike with damage to the frame and fork. The shop's owner responded to this review, stating that they had no idea who this customer was and that they would never sell a bike in such condition. They also encouraged customers to do their own research on the shop and its history.Overall, the shop seems to have a strong reputation for quality work, customer service, and pricing. However, the issue raised by one customer suggests that there may be some potential for problems with the shop's used bike inventory.