Overall, the business seems to have some inconsistencies in providing quality care to its patients. The patients' reviews mention long wait times, unresponsive staff, and difficulty in getting appointments. However, there are also some positive reviews about the doctors and their bedside manner. The prices seem to be reasonable, but the business has not demonstrated innovativeness in addressing the concerns of its patients. One of the major issues is that the business does not seem to value patients' time and prioritize their needs, leading to frustration and disappointment.