The business is Smith & DeShields, a reliable supplier of building materials, doors, and hardware. With four convenient locations throughout South Florida, they offer an extensive range of products, including high-end trim and accessories. Their customer service is top-notch, with friendly and knowledgeable staff, including sales representatives like Scott S, Michelle Navarro, and Sue Reyes, who go above and beyond to assist customers.The business has been helping homeowners with their home improvement projects for over 50 years, earning a reputation for excellence. They have a wide selection of products, and their staff is always happy to help customers find the perfect items for their projects. The business is committed to providing top-notch service, ensuring that customers leave the store satisfied with their purchases.While the business has its strengths, there is one area for improvement. Some customers have reported long wait times, with one customer waiting 30 minutes for a salesperson to assist them. This is a significant drawback, as customers expect a more efficient and timely experience when shopping for building materials.Despite this issue, the business has received numerous positive reviews, with many customers praising their exceptional customer service and wide selection of products. The business has a strong online presence, with a user-friendly website and a good rating on third-party review platforms.Overall, Smith & DeShields is a reliable and trustworthy business that offers an impressive range of products and excellent customer service. While they may need to improve their wait times, they are definitely worth considering for anyone looking for building materials, doors, and hardware.