The location is well-established and seems to be a trusted destination for rug-related services, with a high rating of 4.9 based on third-party ratings. The staff is knowledgeable, friendly, and willing to go above and beyond to provide excellent customer service. PJ, in particular, has received numerous compliments for his expertise, patience, and attention to detail.The store has a wide selection of high-quality rugs, including vintage and rare pieces, which is likely to appeal to customers looking for unique and exotic options. However, it is worth noting that one customer had a negative experience with the store, which may indicate a potential issue with the quality of the rugs or the staff's abilities.The location has a good reputation for cleaning and repairing rugs, with many customers expressing satisfaction with the work done by PJ and his team. The pricing seems to be reasonable, with some customers mentioning that they got a great deal on their rug purchase. However, there is one review that mentions a rug being "muted and faded" after being cleaned, which may indicate a potential issue with the cleaning process. Overall, the location seems to be a good option for customers looking for high-quality rugs and excellent customer service, but potential buyers should exercise caution and do their research before making a purchase. A small issue is that the location has had issues with some customers receiving rugs that are not what they were expecting, which may indicate a potential problem with the quality control process.