This facility has a wide range of services available, including fertility testing, IVF, IUI, and egg freezing. The staff is friendly and welcoming, with many reviewers praising the kindness and professionalism of the medical team. The facility is also LGBTQ+ friendly and has a safe space for transgender individuals. However, one reviewer mentioned that the receptionist was unhelpful and made them feel stupid for asking questions, which is a concern. The facility has a 100% IVF refund policy, which is a significant advantage for patients. However, one reviewer mentioned that they received a bill for over $1,000 after being told they only had a $60 copay, which is a significant surprise. The facility has a high rating from patients, with many reviewers praising the care and support they received. However, it's worth noting that one reviewer mentioned that they waited months for an appointment only to have it cancelled the day after they confirmed it, which is unacceptable. The facility has a good reputation for being innovative in their approach to fertility treatment, with many reviewers praising the use of the latest technology and techniques. However, it's worth noting that one reviewer mentioned that they received a bill for a video call that was over $250, which is excessive. Overall, this facility seems to have a good reputation for providing high-quality care and support to patients, but there are some concerns around communication and billing that need to be addressed.