The business has a high overall score, indicating a good experience for most customers. The quality score is also high, suggesting that customers are generally satisfied with the services provided. The pricing score is similarly high, indicating that customers feel that the costs are reasonable.One issue to note is that the business seems to have some difficulty with coordinating appointments and responding to customer inquiries, as evidenced by the mixed reviews. For example, one customer noted that their patient care coordinator did not return their calls for weeks, and another customer had to call multiple times to get their billing issues resolved.However, the business also receives many positive reviews, praising the kindness and expertise of the doctors and staff, as well as the support and care provided throughout the fertility journey. Many customers mention feeling comfortable and supported by the staff, and appreciating the clear explanations of procedures and treatments.The business has a strong online presence and appears to have a good reputation in the community. However, the issue of appointment coordination and customer service seems to be an area for improvement.