SERVPRO of New Tampa is a reliable service provider for various restoration and cleaning needs. They offer a wide range of services, including waste management, fire damage restoration, water damage restoration, carpet cleaning, and more. The company is LGBTQ+ friendly, women-owned, and provides accessible services for those with mobility issues. Their team is composed of knowledgeable and helpful professionals, such as Taylor Jenkins, Amanda Brooks, and Thomas Kietzman, who take the time to explain their process and answer questions.The company's staff is highly rated for their excellent customer service, professionalism, and timely responses to emergencies. Their services are efficient and effective, and they provide a satisfying solution-based method to repair problems. They also have a strong commitment to community involvement and customer satisfaction, as evident in their responses to customer feedback.However, some customers have experienced a lack of follow-through from the company's project managers, which can lead to frustration and a sense of abandonment. It's essential for the company to address this issue to maintain high customer satisfaction.The company's website and online presence are well-maintained, providing easy access to information and resources for customers. They also have a clear and concise pricing structure, which is a significant advantage for customers.Overall, SERVPRO of New Tampa is a trustworthy and reliable service provider that excels in many areas, but could improve in follow-through and communication with their customers.