This location of SERVPRO of Brandon / North Riverview generally has a good reputation among customers, with an overall score of 4.5. The quality of their services is highly rated, with a score of 4.3, indicating that they are effective in resolving customers' issues. However, their pricing is somewhat lower than the quality of their services, with a score of 4.2.The location has received numerous positive reviews from customers, with many praising the professionalism, responsiveness, and punctuality of their staff, particularly individuals such as Eliana, Frank, and Devin. Customers have appreciated the thorough and efficient work of the team, as well as their attention to detail and ability to explain complex processes in a clear and concise manner.However, some customers have raised concerns about the pricing and transparency of the services offered. One customer felt that the company was "extremely expensive" for what they did, and another customer was unhappy with the way they handled a mold remediation job, which left the customer feeling like the company was more interested in making money than in doing a good job.Despite these concerns, the location has a strong reputation for its ability to respond quickly to emergencies and to provide high-quality restoration services. The team's professionalism, expertise, and customer-focused approach have earned them a high level of trust and respect among customers.One of the notable issues raised by a customer is the problem with mold growth, which indicates a potential need for improved mold remediation processes.