The business has a good overall reputation, with customers praising the friendly and professional service they received. The staff is responsive and helpful, with many customers expressing their gratitude for the hassle-free experience. One customer was dissatisfied with the advertising, stating that it was misleading, as the business was not open on weekends. However, the owners responded promptly and apologized for the inconvenience. The prices for junk cars are competitive, and customers appreciate the straightforward and fair quotes they receive. The business is accessible and welcoming, with a wheelchair-accessible parking lot and entrance. Overall, the business seems to be well-run and customer-focused, but may benefit from improving its advertising practices.