This bank location on S MacDill Ave has a decent overall rating, but it falls short in terms of quality of service. The drive-through experience is limited to bank members, and there have been issues with customer service, including long wait times, lost documents, and unhelpful staff. One customer had to wait in line to hand-deliver a death certificate, only to have it go missing. This lack of attention to detail and communication with customers is a major concern. The bank's pricing seems reasonable, but this may be due to the limited services offered. The location has a wheelchair-accessible parking lot and entrance, but the working hours are limited, with no services available on Thursdays or Saturdays. Overall, this location needs to improve its quality of service to meet customer expectations.