This business location seems to be doing reasonably well in the automotive and boat service industry. However, there is a significant issue with customer service, as evidenced by multiple complaints about rude staff and poor communication. Some customers have reported being taken advantage of or being sold lemons, which is a major concern. On the other hand, many customers have praised the staff for being friendly and knowledgeable, and some have even mentioned that the staff went above and beyond to help them. The business also seems to have a good selection of parts and accessories, although some customers have noted that prices can be negotiable. The working hours are standard and accessible, with on-site parking and wheelchair accessibility. Overall, this business seems to be a mixed bag, with some positives and significant negatives. It's essential for the staff to address the customer service concerns and work on building trust with potential customers.