The business has a decent overall rating, with a score of 4.8 out of 5. The quality of the flowers and arrangements is a strong point, with a score of 4.3 out of 5. The pricing is also reasonable, with a score of 4.8 out of 5. However, the innovativeness of the business could be improved, with a score of 4.5 out of 5.The business has a wide range of products and services, including flower arrangements, gift baskets, and wedding planning. The staff is generally friendly and helpful, with many customers praising their excellent customer service. The business also offers a variety of payment options, including credit cards, debit cards, and checks.However, there is one issue that stands out - a customer complaint about a poorly handled situation with a funeral spray. The customer was not satisfied with the quality of the flowers and felt that they were overpriced. The business responded to the complaint, but it is unclear whether they took steps to address the issue.Overall, the business has a strong reputation and a loyal customer base. However, there is room for improvement in terms of innovativeness and addressing customer complaints.