Based on the provided information, Sarasota Toyota appears to be a well-established dealership with a wide range of services, including new and used car sales, financing, and maintenance. The staff is generally knowledgeable and helpful, with many customers praising the professionalism and courtesy of the sales and service teams.Some customers have expressed satisfaction with the efficiency and speed of the service process, while others have reported issues with communication and follow-up on repairs. There have been a few instances where customers felt that they were not given accurate or complete information about their vehicles or services.Despite some minor issues, many customers have praised the dealership's customer service and sales staff, particularly Eddie, Miguel, Robert, and Igor, who have been commended for their helpfulness and expertise. Some customers have also noted the cleanliness and organization of the dealership, as well as the comfort and amenities of the waiting area.However, there have been a few instances where customers have reported feeling frustrated or disappointed with their experiences, often due to issues with communication or the handling of repairs. One customer expressed frustration with the difficulty of getting in touch with the finance department, while another customer felt misled about the condition of their vehicle.Overall, while Sarasota Toyota has some minor issues, the majority of customers have reported positive experiences and praise the dealership's staff and services. However, the dealership could benefit from improving communication and follow-up on repairs to better meet the needs of its customers.Some notable issues that were highlighted by customers include:* Difficulty in getting in touch with the finance department* Communication breakdowns regarding vehicle repairs and maintenance* Some customers felt misled about the condition of their vehicle or the cost of repairs* Long wait times for service appointments* Issues with the handling of recalls and safety checksIt is worth noting that the dealership has a strong online presence and is active in responding to customer concerns and feedback. The owners and staff appear to be committed to providing excellent customer service and are willing to listen to and address customer complaints.