The business location, Sarasota Glass & Mirror, has a mixed reputation based on customer reviews. The overall rating is 4.2 out of 5, indicating a generally positive experience for customers. However, the quality of work has been a concern for some customers, with a rating of 3.8 out of 5. On the other hand, the pricing is generally considered fair, with a rating of 4.5 out of 5. The business has shown innovativeness in its products and services, with a rating of 4.5 out of 5.Some customers have reported excellent experiences with the business, praising the professionalism and quality of work of the installers, as well as the company's attention to detail and commitment to customer satisfaction. For example, one customer mentioned that the installers were "on time, very friendly, most professional and efficient" and that the company was "easy to work with and so kind."However, there have also been some negative reviews, with customers expressing concerns about the quality of work, pricing, and customer service. For example, one customer reported that the installers failed to meet their expectations and that the company's customer service was "poor." Another customer mentioned that the company's pricing was "unfair" and that they had to wait for a long time to get a refund.One issue that has been reported by several customers is the quality of the windows and doors installed by the company. Some customers have mentioned that the windows and doors were defective or did not meet their expectations, which has led to frustration and disappointment. The company has responded to these concerns by offering to replace or repair the defective products, but some customers have reported difficulty in getting the company to follow through on these commitments.Overall, while Sarasota Glass & Mirror has a generally positive reputation, it is clear that the company still has some work to do in terms of ensuring the quality of its products and services. With a little more attention to detail and a commitment to customer satisfaction, the company could potentially improve its reputation and become a go-to choice for customers in the area.