This location is well-maintained and offers a wide selection of high-quality luggage and travel accessories. The employees are friendly and knowledgeable, providing excellent customer service. The store is wheelchair accessible, and on-site parking is available. However, some customers have reported that the prices can be expensive, even for an outlet store. Despite this, the store's 10-year warranty is a major selling point, and many customers have been impressed by the staff's helpfulness in resolving issues. Some customers have also reported issues with the store's repair process, including being required to pay for shipping to send items to a repair facility.