The business location, a cosmetics chain offering brand-name beauty products and supplies, including salon equipment, seems to have some issues with its service. Several customers have reported poor customer service, including being ignored or spoken to rudely by staff. One customer even reported being told to go online to purchase a product because the staff didn't know when it would be in stock. However, a few customers have had positive experiences, citing helpful and knowledgeable staff. The store's hours also seem to be a problem, with several customers reporting that the store was closed during business hours or that the staff were not following the posted hours. On the other hand, the store seems to have a good selection of products at competitive prices. The LGBTQ+ friendly and wheelchair accessible features are also a plus. Overall, the business needs to work on improving its customer service to match the quality of its products and prices.