This business has been a source of frustration for many customers. The experience has been marred by long wait times on the phone, with some callers holding for over 30 minutes before being disconnected. Several reviewers have reported being transferred to the wrong lines, only to be hung up on. This has left some customers feeling like they are not getting the help they need.Additionally, there have been reports of customers being scammed by the company, with some receiving phones with other people's information on them or being charged excessive fees. This has led to a sense of distrust among customers.On the other hand, a few reviewers have reported having positive experiences with the company, citing friendly and helpful staff. However, these positive experiences are outnumbered by the negative ones.It's worth noting that the company's lack of transparency and unclear policies have contributed to the confusion and frustration experienced by customers. A clearer and more transparent approach to customer service and communication could go a long way in improving the overall experience.The business has wheelchair-accessible parking and entrance, making it more inclusive for customers with disabilities.However, the lack of clear and honest communication has led to some customers feeling taken advantage of, and this is a major concern. The company needs to work on addressing these issues to improve the overall quality of service.