Tampa
Russell's Western Wear
14.61
14.61
Overview
At Russell's, we take time to know our customers, provide the latest western wear fashions & we offer decades of experience buying authentic cowboy boots, cowgirl boots, work boots & American made footwear.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Small business
Quick visit
On-site parking
In-store pickup
In-store shopping
Photos & videos
Submit a review
Overall
Pricing
Innovativeness
Quality
Submit a review
Russell's is a great place to shop for western wear, with a wide selection of boots, hats, and clothing for both men and women. The staff is extremely helpful and knowledgeable, with many employees going above and beyond to ensure that customers find what they need. The store is clean and well-organized, making it easy to navigate and find what you're looking for. One of the standout features of Russell's is the personalized service offered by the staff, who take the time to get to know customers and make recommendations based on their needs and preferences.Unfortunately, one area where Russell's falls short is in its handling of customer complaints. There have been several instances where customers have had difficulty returning or exchanging items, and some have even reported being treated poorly by staff. This is a major issue that needs to be addressed in order to improve customer satisfaction.Overall, Russell's is a great place to shop for western wear, with a wide selection and excellent customer service. However, there are some areas for improvement that need to be addressed in order to take this store to the next level.Some highlights of Russell's include:* A wide selection of boots, hats, and clothing for both men and women* Extremely helpful and knowledgeable staff* Clean and well-organized store* Personalized service offered by staff* Great selection of western wear at reasonable pricesSome areas for improvement at Russell's include:* Handling customer complaints more effectively* Ensuring that customers are treated with respect and courtesy at all times* Providing more information to customers about store policies and procedures* Offering more flexible return and exchange policies to better meet customer needs.
Own this business?
Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Categories
Shopping
Boot store
Hat shop
Western apparel store
Clothing store
Clothing Stores
Contact business
1