The firm has a 4-star overall rating. Quality of service is generally high, with clients praising the knowledge and professionalism of the staff. However, some clients have reported issues with pricing, with some feeling that the firm charges too much for their services. The firm is innovative in its approach to personal injury cases, using modern techniques and technologies to help clients achieve the best possible outcomes. Despite this, there are some concerns about the firm's responsiveness, with some clients feeling that they are not kept well-informed about the progress of their cases.The firm's staff is friendly and helpful, with many clients praising the assistance they received from paralegals such as Genesis Colon and Janetsy. However, there have been some issues with communication, with some clients feeling that they are not kept up-to-date about the progress of their cases.The firm has a strong track record of winning cases, with many clients reporting successful outcomes. However, there have been some instances where the firm has been unable to win cases, and some clients have reported feeling frustrated and disappointed by the firm's inability to achieve the desired outcome.Overall, the firm is a good choice for clients who are looking for a professional and knowledgeable law firm to handle their personal injury case. However, clients should be aware of the potential issues with pricing and communication, and should carefully review the firm's contract and fees before signing up.One major issue that has been reported by several clients is the firm's refusal to take on certain cases, particularly those involving complex or difficult circumstances. While this may be due to the firm's legitimate concerns about the viability of the case, it has still led to disappointment and frustration for some clients.Another issue that has been reported is the firm's difficulty in keeping clients informed about the progress of their cases. While the firm's staff is generally responsive and helpful, some clients have reported feeling left in the dark about the status of their cases, and have had to call or email the firm repeatedly to get updates.