The business scores 4 out of 5. The overall experience is consistently good, with a few negative incidents. The quality of work is generally high, with some exceptions. The prices seem reasonable, but one reviewer mentioned that it was overpriced. There's no notable mention of innovativeness or new services. The business has its loyal customers, including long-time clients who praise the technician Todd for his reliability, professionalism, and fairness. The owners seem responsive to customer feedback, trying to resolve issues and provide a positive experience. However, some customers experienced subpar service, including a poorly done installation and a lack of follow-up. One of the most notable issues is the poor installation of a garage door, which caused several problems, including the door coming apart after a month. The owners acknowledged the issue and offered to provide a final professional inspection, but the customer felt that it was a waste of time. This incident highlights the importance of proper training and attention to detail in the service industry. Overall, while the business has its strengths and loyal customers, it also has some areas for improvement, particularly in terms of ensuring that all work is done to a high standard and that customers receive the service they expect.