Tampa
ROTECH
25.39
25.39
Overview
Rotech is a national provider of ventilators, home oxygen therapy, sleep apnea treatment, negative pressure wound therapy, wound care supplies, and home medical equipment.
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Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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Reviewing the location at Building 5315, Great Oak Dr Drive, Lakeland City, it seems that Rotech provides essential services for people with medical needs, including oxygen equipment, medical supplies, and medical services. However, the quality of these services appears to be inconsistent, with several customers experiencing long wait times, uncooperative staff, and a general lack of communication. Many customers have expressed frustration with the company's handling of orders, billing, and customer service, leading to a below-average overall experience.While some customers have reported positive experiences with specific staff members, such as Deborah, Patty, and Vickey, who have gone above and beyond to help with issues, these instances are not enough to outweigh the numerous complaints about the company's overall performance.The pricing of services at Rotech seems to be on par with industry standards, with no major issues reported. However, the company's lack of innovation and failure to adapt to customer needs and concerns have led to a low innovativeness score.One major issue that stands out is the company's tendency to dismiss customer complaints and concerns, often blaming insurance companies, doctors, or other external factors for delays and issues. This lack of accountability and transparency has led to a sense of frustration and distrust among customers.Overall, while Rotech may provide some essential services, the company's inconsistent quality, poor communication, and lack of innovation have resulted in a disappointing experience for many customers.
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Categories
Medical Service
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Oxygen equipment supplier
Medical supply store
Pharmacies
Medical equipment supplier
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