This review is based on available information. It seems that Rotech is a convenient place to get medical equipment and supplies, but some clients have reported difficulties with communication and issues with equipment delivery. Some customers have had positive experiences with the staff, particularly with representatives like Janet, Jose, and Stacey who have been helpful and professional. However, other customers have had problems with the company's policies and procedures, such as issues with billing and delivery times. Some have reported being left without equipment for an extended period, which is unacceptable for medical equipment. Overall, the review suggests that Rotech needs to work on improving its customer service and communication to better meet the needs of its clients. One major issue that stands out is the problem of timely delivery of medical equipment, which has been reported by multiple customers.