This medical service location has a wheelchair accessible parking lot and entrance, making it easily accessible for people with disabilities. However, there are some concerns about the professionalism of the staff, specifically Robin Waters, who failed to return phone calls from a new patient. The office itself has an unpleasant smell, which may be due to the building's age. Despite the efforts to provide medical services, the experience of the patient who left a review was disappointing. The service location may benefit from improving its communication with patients. Note: I kept the overall score at 2.5, as there is no information about the quality, pricing, and innovativeness of the service location. The review focuses on the concerns raised by the patient's experience.