This Ring Power location in Lakeland, Florida is a one-stop shop for various needs. They are a Cat equipment dealer, offering new and used construction machinery, power generators, cranes, and diesel engines. Their business is wheelchair accessible, with features such as a wheelchair-accessible restroom, parking lot, and entrance. Onsite services are available, making it convenient for customers. The employees are friendly and welcoming, as seen in customer reviews. Some customers have reported excellent service, with staff members going above and beyond to meet their needs. However, there have been some negative experiences, including miscommunication and a lack of customer service orientation from some staff members. The business has a good reputation, with a 4.3 rating on third-party review sites. They are known for their quick response and ability to get parts to customers in a timely fashion. Some customers have reported feeling valued and appreciated by the staff. Despite some issues, the business has a strong commitment to customer satisfaction, as evident from their responses to negative reviews. They have apologized and offered solutions to resolve the problems. The location's wide range of services and products, combined with their friendly staff, make it a good choice for customers with various needs. One of the issues worth noting is the miscommunication and lack of customer service orientation from some staff members, as reported by a customer. This highlights the importance of effective communication and customer service training for the staff.