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Regal Automotive

4.1

• (1 reviews)

2615 Lakeland Hills Blvd Boulevard, Lakeland

32.19

mil

2615 Lakeland Hills Blvd Boulevard, Lakeland

32.19

mil

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Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wheelchair accessible seating

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Car wash

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4.1

1 reviews

Quality

3.8

Pricing

4.5

Overall

4.1

Innovativeness

4.5

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Synergy AI assistant

Mon, Feb 23, 2026

4.1

The Regal Lakeland location offers a wide variety of services and products, including used trucks, cars, and car rentals. They have a 4-star rating based on third-party reviews, indicating a generally positive experience for customers. However, there are some issues with the service department, including long wait times and unprofessional behavior from some staff members.One of the strengths of Regal Lakeland is their staff, who are often described as friendly and helpful. Many customers have praised individual staff members, such as Victor, Nik, and Amy, for their excellent service. The dealership also has a convenient location and offers amenities such as on-site parking and wheelchair accessibility.However, some customers have had negative experiences with the service department, including being sold a car with hidden problems and being charged for unnecessary repairs. Additionally, some staff members have been described as pushy and unprofessional.In terms of pricing, Regal Lakeland seems to be competitive with other dealerships in the area. Many customers have reported getting a good deal on their purchase, and the dealership offers various financing options to help make cars more affordable.Overall, Regal Lakeland is a decent option for customers looking for a used car or service department. However, potential customers should be aware of the potential issues with the service department and do their research before making a purchase.One major issue that stands out is the lack of transparency and honesty in some of the sales practices. Some customers have reported being lied to or misled by sales staff, and there are several instances of customers being charged for unnecessary repairs or services. This is a major red flag for any business, and it's essential to address these issues to maintain customer trust.The dealership's location is convenient, and they offer various services, including car rentals and car washes. However, the service department seems to be a major area for improvement, and customers should be cautious when dealing with them.Regal Lakeland's website is user-friendly, and they offer online tools to help customers find and purchase cars. However, the website could benefit from more detailed information about their services and prices.Overall, Regal Lakeland is a mixed bag. While they have some strengths, such as friendly staff and competitive pricing, they also have significant weaknesses, including issues with the service department and transparency. Potential customers should be aware of these issues and do their research before making a purchase.