This business location appears to be a well-established and reputable travel agency. The overall quality of service is excellent, with most customers praising the courteous and helpful staff, including Ifti and Tirth. The pricing seems to be competitive, with customers reporting that they found the best deals through Puja Travels. However, some customers have noted that the agency's innovation and adaptability could be improved, as some of them have had to deal with minor issues such as delays in communication or changes in flight plans. Despite this, the agency's strengths in customer service and pricing more than make up for any shortcomings. Overall, Puja Travels is a reliable and trustworthy choice for travelers looking for a hassle-free booking experience. The business operates from a wheelchair-accessible location with extended working hours, making it easily accessible to a wide range of customers. The agency accepts various payment methods, including NFC mobile payments, debit cards, and credit cards, providing flexibility for customers. While there are some issues, the business seems to have a strong focus on customer satisfaction, with many customers reporting positive experiences and expressing their gratitude towards the staff. It is worth noting that the business could benefit from addressing some of the minor issues raised by customers to improve their overall quality and innovativeness.